Guest Information

Room key
Your room key will open all external hotel entrances as well as your room.

Breakfast
Breakfast is served between 8am and 11am. For breakfast room service dial 0 on your phone to place your order.

Departure
Check out is at 11am. Should you require an early departure (before 8am) please let us know so we can make arrangements.

Housekeeping
We will service your room daily between 9am and midday unless you choose to decline our housekeeping service, in which case, we will slip a five-pound voucher under your door to be used during your stay. We are unable to service your room whilst it is occupied.

Bed linen, bathrobes & towels
Please leave your used bathrobe/towel in the bath or shower if you would like them to be replaced. Bed linen is changed on request. Please just ask ask a host. Bathrobes and towels which are taken from the rooms will be charged for. If you require a beach towel, they can be borrowed from reception, we ask you not to take any white towels off the premises.

Room service
Please dial 0 for room service. Please note that all our food is cooked fresh and at busy times there may be waits on service. If you would like breakfast at a set time in your room please let us know the night before so we can make arrangements.

Wi-fi
Free open Wi-Fi is available throughout the building. Network name and password: Lewinnick.

T.v.
Your television comes with in-built entertainment services. Enjoy watching TV, catch up on the programmes you missed or delve into the latest shows on demand.
To log onto any smart-TV Apps you will require your own account: if you do not have an existing account you can create a new one via the links in each App (which often come with a free trial period) or ask reception for assistance. Please remember to LOG OUT of any services used during your stay, we cannot accept any responsibility for purchases made on personal accounts after check out.
You will find a HDMI & USB port in the back of the TV, as well as screen mirroring functions which are available for your use. These functions require your own cables and compatible devices. Please be courteous to your neighbours when it comes to noise levels.

Rooms 1 – 11:
There is a thermostat control as you enter your room on the wall. First of all determine whether the thermostat is switched on or off. To set the temperature use the up or down arrows, select and then release once you have chosen your ideal temperature, if heating is required a flame icon will appear in the top right corner.
Please ask reception for assistance if needed. Note this system is heating only, if you are too warm please let us know as we have fans available.

Rooms 12-18:
You will find a standing radiator on the wall, you can use the numbered dial on the side to increase or decrease the temperature. There is also underfloor heating in the bathroom which is automatically set at the optimum temperature for your comfort.
Please ask our host for assistance if needed. Note this system is heating only, if you are too warm please let us know as we have fans available.

Telephone
Please dial 0 for any assistance during business hours (8am – 10pm). For out of hours’ emergencies we have a night manager on duty who is available by dialling 0. To call another room please dial ‘1’ in front of the room number. You may make external calls from your room phone by pressing 9 to get a dial tone.

Reception
There is a Lodge host on duty from 8am – 8pm to help you with anything you need. After this time our restaurant duty manager or night manager will happily help you with any requirements.

The restaurant
We advise booking a table in advance if you wish to eat in our restaurant. Unfortunately, we cannot guarantee tables without a reservation. You are welcome to eat in our bar area at any time, however the tables are on a first come first served basis. Room service is available at any time during kitchen opening hours by calling 0. Our restaurant/bar closes at 9:30pm.

Payment
We accept cash, Visa, Maestro & Mastercard payments only. For the duration of your visit you are able to charge any food, drinks or extras to your room at any time. Please note any damage caused to your room or missing items will be charged for accordingly.

Car parking
We provide free and convenient parking for all our guests. Cars and valuables are left at the owner’s risk and we cannot accept any responsibility for any damage or loss. Please ensure you do not block our deliveries driveway which is located to the left of the Lodge, if you do have any trouble locating a parking spot please contact reception who will help you locate a space.

Children
Well behaved children are welcomed throughout the Lodge and we offer a children’s menu all day. Please enquire if you would like to know about recommended children’s activities in the area.

Smoking
The Lodge is a non-smoking venue (excluding the terrace and the smoking area at the front entrance). We ask you to use ashtrays provided. Smoking is strictly forbidden in all guest bedrooms. Smoking penalty of £250.00 will be charged in case of smoking.

Dogs
Well behaved dogs are welcome in designated rooms and are charged at £25 per dog/per night. Dogs on leads are allowed on the terrace and in the bar area. We ask you not to allow them on the furniture. Please note you are expected to clean up after your own pets. Dog beds and bowls can be provided on request.

Fire action (for emergencies dial 999)
If you discover or suspect a fire:
Operate nearest fire alarm call point and call 999.
Leave the building by the nearest available exit if possible.
Report to assembly point in the car park (opposite the Lodge entrance – headland side).
In the event of a fire alarm please do not use the lift.
Do not stop to collect personal belongings. Do not take risks.
For hotel emergencies please dial 0 from your room phone at any time.

Please turn off all plug sockets when heading out for the day/evening even if a device isn’t present. Our housekeeping team will turn off any sockets left turned on and unattended. If you require any charging whilst you are away from the hotel please inform reception who will look after your device.

Luggage
Should you require your luggage to be stored on your departure day after check out please arrange this with the Lodge Host. A lift is located in each area next to the staircase.

Fridges/safes
We do not have fridges or safes in our rooms however if you need items refrigerated or would like to use our hotel safe please enquire with reception or a duty manager.

Lost property
Lost property will be kept for three months. If you have left something behind please contact us and we will be happy to post it back to you, packaging and postage charges will apply.

Our sister venue – The Plume of Feathers, Mitchell

Centrally located in the heart of Cornwall, ‘The Plume’ has an enviable repuation for a warm welcome and excellent food. View our latest menu but remember to book a table ahead as the venue is very popular and to avoid dissapointment.

Doctor (for emergencies dial 999)
If you require a doctor or medical assistance during your stay there is a minor injuries unit on St Thomas Rd (01637 834820).

Pharmacy
The closest and most convenient pharmacy is located in Newquay: Boots Pharmacy, 15 Bank Street (01637 872014).

Petrol station
If you need to fill your vehicle the closest petrol station is Texaco service station on Trevemper Road postcode for your sat-nav is TR7 2HS.

Taxis
If you require a taxi try one of the following numbers: Pete’s taxis (07525 661662) or A2B taxis (01637 851123). Alternatively contact reception and they will happily arrange taxis for you.

Things to do
If you would like advice and recommendations on the local area, what to do and where to go then speak to the Lodge Host or a member of the bar/restaurant team who will be happy to help tailor your day. There are many amazing things to see and do in Cornwall, whether you just want to escape and rejuvenate or if you prefer more of an activity holiday. Visit Cornwall has lots of recommendations for local activities and activities for all ages and interests.

We are within a reasonable driving distance of many famous Cornish tourist attractions such as the Eden Project, St Ives, Land’s End, The Minack Theatre & bike riding along the Camel Trail to name but a few. There are also attractions within walking distance such as the Newquay Aquarium and Newquay Harbour where there is a resident seal.

We have maps and leaflets available to take with you and are more than happy to point you in the right direction or to help you out with any bookings you may wish to make.

Sports and activities
We can make arrangements for any of the following activities: Surfing, coasteering, bodyboarding, sea safaris, diving, SUP, kitesurfing, sea kayaking, golf, rowing, yoga, tennis and many more. Please speak with our host and they will be able to provide you with information, go through all the details with you and help you with booking.

Beaches
We are situated right between Crantock Beach and the famous Fistral Beach, both of which are dog friendly all year round. Fistral Beach takes approximately 20 minutes walking along the coast-path. Getting to Crantock is a little trickier due to the river Gannel being between us and the beach. During the summer months if you take the pathway down the side of the Fern Pit café you can take a bridge across to the beach during low tide and when the tide is in there is a small ferry which will take you across for about £1.40. In the winter you can take the bridge over the Gannel however there is no ferry when it is high tide, daily tide times can be acquired from your host.

For information of any other beaches either locally or further afield please ask at reception.

We wanted to make you aware of our commitment to sustainability and would appreciate all of your help on this journey.

Things to know while you are here

Recycling/waste
If you have any old newspapers, plastics or glass, we will be more than happy to recycle them if you leave them next to the bin before you leave.

Toiletries
We no longer offer hotel bottle minis. To cut down on waste, you will find larger bottles of shampoo and shower gel in your bathroom to use while staying with us.

Declined housekeeping
For guests staying 2 or more nights we offer a £5 gift voucher to spend in our bar/restaurant if you decline a room clean in the morning. Just place the ‘Do Not Disturb’ sign on your door and we’ll know what to do.

Electric vehicles
Feel free to charge your electric vehicle with us free of charge and enjoy roaming the county with a minimal carbon footprint.

How you can help

Refills
If you’re heading out for a hike or for a day at the beach, we can fill up your water bottle for you for free, so there is no need to buy a bottle of water elsewhere. Just ask someone behind the bar and they will be more than happy to help! Conserve energy and water – when you’re not in your room, just turn off your lights before you go and make sure no taps are running it all helps!

Local transport
If you are happy to take public transport or just want to walk to your destination from the Lodge, our receptionists will be happy to help you plan your journey. If you would like to hire bikes for your stay we can help organise this and provide bike racks in the car park to keep your equipment safe during your stay.

If you would like to know more about how we are becoming more sustainable, you can read our full Sustainability Policy and how we are keeping it green online.