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The logo for Lewinnick Lodge

Gift voucher Terms and Conditions

General Information 

Crowndell Consulting Limited (Lewinnick Lodge & The Plume of Feathers) utilises a trusted third-party provider, ‘Smartgift’, to process Gift Vouchers. When you purchase a Gift Voucher through ‘Smartgift’ an automated confirmation email will be sent to your registered email address, this email will be sent from noreply@smart-gift.co.uk.  ‘Smartgift’ utilise a trusted third-party payment provider, ‘Stripe’ to process and complete your payment. After the payment is processed by Stripe ‘Lewinnick Lodge & The Plume of Feathers, Mitchell’ will appear on your bank statement within 1-3 days. 

Gift Vouchers are valid for 12 months from the date of purchase.

Redemption

To redeem the Gift Voucher, you’ll need the unique reference number or the QR code, both can be found on the Gift Voucher.

Unless expressly stated otherwise the Gift Voucher can only be redeemed once and you must follow the redemption instructions associated with the Gift Voucher when you redeem it. To redeem a Gift Voucher please present it to a member of staff at the venue; Lewinnick Lodge or the Plume of Feathers, Mitchell, within the redemption period, after this period the Gift Voucher will expire, and you will not be able to redeem or be entitled to any reimbursement or compensation. Gift Vouchers cannot be partially redeemed.  Each Gift Voucher contains a unique reference code, which can only be redeemed once. Once a Gift Voucher has been redeemed, the unique reference code will no longer be valid. 

Crowndell Consulting Ltd gift vouchers can be redeemed against restaurant or rooms reservations, please not that you cannot redeem a Gift Voucher against a stay online, you’ll need to do this in person or over the phone.  Gift Vouchers can be redeemed against good or services at the Lewinnick Lodge, Pentire Headland or The Plume of Feathers, Mitchell.

Gift Vouchers can not be exchanged for cash, and they are non-refundable.

If you purchase is lower than the amount off your Gift Voucher, we’ll hold a balance on your Gift Voucher that can be redeemed at a later date.

Gift Voucher Cancellation 

You may cancel your Gift Voucher purchase within 14 days of the date of receipt, of the confirmation email, after this period has expired the Gift Voucher purchase is non-refundable. If your Gift Voucher has been used within this 14 day cancellation period you will lose your right to cancel the Gift Voucher. To cancel a Gift Voucher purchase within the 14 day cancellation period please ensure you email marketing@crowndell.com within 14 days of the date of receiving your confirmation email. Where a refund is authorised, your payment made as part of your purchase will be refunded within 14 days from the date on which your email request has been acknowledged. Where a refund is processed it will be via your original method of payment, if this method has expired or been lost/stolen in the intervening period you will need to contact your bank. Crowndell Consulting Limited will only make one refund

Privacy 

By providing your details to Crowndell Consulting Limited you accept that Crowndell Consulting Limited will be able to utilise them for operational purposes, includingbut not limited to, providing your details to Smartgift’ and Stripe.